Frequently Asked Questions (FAQs)

Yes. The staff member/s assigned to the required service will ensure sufficient cleaning products and equipment are available for the duration of the service. The client is not required to provide any products and/or equipment. 

You may request an additional service from the staff member in charge of the scheduled clean. The acceptance of this additional service is at the discretion of the staff member. The staff member cannot accept a service if there is no availability on the calendar for the desired time.  

We currently accept cash payments and bank transfers only. Depending on the type of service agreement, an invoice may be issued to you on a regular scheduled date, or after each cleaning service, if preferred. Information will be included in the tax invoice issued. 

Customer satisfaction is our priority. If you have any concerns about the service you received, please contact us in writing at info@nitrocleaners.com Your concerns will be reviewed by our management staff within one business day. 

We request that your service is cancelled no later than 24 hours before the scheduled clean. You may cancel your service by simply contacting us at 1300 091 002. If no contact is made, or your service is cancelled within the 24 hour period, you will be charged a $50.00 cancellation fee. 

Depending on the type of service agreement, a contract will be considered cancelled after the subsequent invoice issue date - if notification of cancellation is not made prior to the arranged tax invoice issue date. No additional charge will be incurred for the cancellation of a contract. 

Cleaning services are available on any day throughout each calendar year (including all Victorian state public holidays). There will be an added public holiday rate to consider alongside the standard amount quoted for the service. This is conveyed to our clients upon enquiry, as rates may vary.